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FAQ



Jeffrey Ware, Proprietor

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When will my item be shipped?  

Most items are shipped out within 48 - 72 hours of ordering. However occasionally we will be out of stock of a certain item or the item may be on back order from the manufacturer. The customer will be notified of any delays in shipping.

Medical Scrubs R Us will deliver your orders within the continental United States by means of standard mail with the USPS or UPS Ground. Domestic shipping is always free regardless of the size of the order.

Alaska, Hawaii, and international shipments will be prearranged by both parties before order is fulfilled.

 

What if I receive the wrong color, size, or a damaged product?

 

Return the item per the return policy to us for exchange.

Does Medical Scrubs R Us have a paper catalog?

Medical Scrubs R Us is an exclusively online store. All our products are listed in our website. There is not a printed catalog available.

 What is the inseam length of (item)?

Regular 30", Petite 28", Tall 32"

 

How does medicalscrubsrus.com use my information?

When you place an order or make a purchase at medicalscrubsrus.com, we use your personal information to process your order, send you emails to confirm your order, or to contact you via phone, postal mail, or email if we have other questions regarding your order or purchase.

When you place an order, make a purchase, or save your information online, we will use your email and postal address to send you information about our products, services, contests, and promotions and to help us learn more about your shopping preferences. If you participate in a contest or promotion (online, over the phone, or at one of our retail stores), we may use your personal information to send you emails, postal mail, or telephone calls (including text messages) regarding our products, services, contests, and promotions. From time to time, we may use this information to contact you via email, postal mail, or telephone to learn more about your shopping preferences. You always have the choice not to receive marketing information or calls.

In addition, we may use information about you and your product interests and purchases from us and our affiliates, including without limitation, to help us improve our site design and your online and in-store shopping experiences. We may contact you, subject to the choices you have made, via email, postal mail, or telephone, to conduct market research and to learn more about how we can improve our product offerings.

To serve you better, we may combine information you give us and information about your product interest and purchases with information from third parties, including demographic information and information that is publicly available. We may also combine this information with information from our affiliates, including without limitation. We use that combined information to enhance and personalize your shopping experience with us, and to communicate with you in accordance with this policy.
 

 

Does MedicalScrubsRus.com share my information with third parties?

If you shop at one of our affiliates (including, without limitation,), we share information about you with that affiliate, so that it can communicate with you by email or postal mail about their products, services, contests and promotions that may be of interest to you. Each of our affiliates has a privacy policy that is consistent with our own.

We also contract with service providers to maintain and manage our customer information, to fulfill promotions, and to communicate with our customers. We do not authorize any of these service providers to make any other use of your information.

In addition, when we team up with another company to offer or provide products, services, contests, or promotions, we may compare our customer list with theirs to identify our common customers. Medical Scrubs R Us, JBW Enterprise and our marketing partners may use that information to fulfill our respective obligations to you and for future promotional activities.


How do I access my information? How do I change or delete my information?

You may call us at 240-469-4167, write us at JBW Enterprise at 13249 Pennsylvania Ave., Hagerstown, MD 21742 or e-mail us at
contact@MedicalScrubsRus.com. We will be glad to update your information in our files. Please be sure to include your email address, full name, and password. Please note that email requests to update your personal information may take up to 10 days to process, and postal requests may take 6 to 8 weeks to process.


How do I exercise my choices about receiving promotional communications?

We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us or our affiliated brands, or if you do not want us to use your information to enhance your shopping experience, please let us know by calling us at 240-469-4167, writing us at JBW Enterprise, 13249 Pennsylvania Ave, Hagerstown, MD 21742 or by sending us an email message at contact@medicalscrubsRus.com. Please be sure to include your full name and the email address you used when you registered with or made a purchase from us. If you ask us to remove your name and address from our promotional lists, we will maintain your name in a "do not contact" file to ensure that we can honor your request. Please note that email requests to update your personal information may take up to ten (10) days to process, and postal requests may take six (6) to eight (8) weeks to process, during which time you may continue to receive communications from Medical Scrubs R Us or JBW Enterprise.

Please also note that when you purchase from us, we will continue to confirm your order by email. In addition, we may also need to contact you via phone, email, or postal mail with other questions regarding your order.
 

 



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contact@medicalscrubsrus.com
Hagerstown, Maryland
(240) 469-4167